🔗 Console REST APISupport
Get specific ticket
Retrieves details of a specific support ticket
GET
header
Authorization<token>API Key is required to access the endpoints
ticketId*integerFormat
int32Successfully retrieved ticket
- response
idOrganizationTicket?stringFormat
uuididOrganization?stringFormat
uuididUser?stringFormat
uuididTicketZendesk?|Format
int64idOrganizationZendesk?|Format
int64subject?string|nullstatus?string|nullpriority?string|nullcreatedAt?stringFormat
date-timeupdatedAt?stringFormat
date-timemetadata?string|nullseverity?string|nullorganization?additionalEmailContact?organizationTicketEvents?array<>|nullcurl -X GET 'https://api-console.apibricks.io/api/support/ticket/0'{ "idOrganizationTicket": "901331f1-1d42-4bfc-b3af-6053087f5b95", "idOrganization": "9bf7f388-1dbc-4a73-92b2-4ad35e7fe880", "idUser": "f5e5bd20-f699-469f-984e-b1fce3d4ff7e", "idTicketZendesk": 0, "idOrganizationZendesk": 0, "subject": "string", "status": "string", "priority": "string", "createdAt": "2019-08-24T14:15:22Z", "updatedAt": "2019-08-24T14:15:22Z", "metadata": "string", "severity": "string", "organization": { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "stripeId": "string", "name": "string", "company": "string", "country": "string", "address1": "string", "address2": "string", "city": "string", "postalCode": "string", "region": "string", "purchaseOrder": "string", "billingEmail": "string", "autoRechargeEnabled": 0, "autoRechargeBalanceGoesBelowUsd": 0, "autoRechargeBalanceBackUpToUsd": 0, "creditBalance": 0, "creditUninvoicedCurrent": 0, "creditUninvoicedLimit": 0, "creditUsageYesterday": 0, "creditUsageToday": 0, "creditUsageTodayUpdatedAt": "2019-08-24T14:15:22Z", "pastDueUsd": 0, "pastDueSince": "2019-08-24T14:15:22Z", "apiKeysActiveCount": 0, "ticketsLiveWaitOnProvider": 0, "ticketsLiveWaitOnCustomer": 0, "ticketsNotLive": 0, "totalPaidUsd": 0, "totalPaidUsdLastW": 0, "totalPaidUsdLastM": 0, "totalPaidUsdLastQ": 0, "totalPaidUsdLastY": 0, "tier": "string", "lifetimeValueTier": 0, "lifetimeValueNextTierUsdCents": 0, "firstPaymentDate": "2019-08-24T14:15:22Z", "lastAuditTrailEvent": "2019-08-24T14:15:22Z", "usageInvoicedUpToExcl": "2019-08-24T14:15:22Z", "paymentMethodsLiveCount": 0, "quotaThresholdLastNotification": "2019-08-24T14:15:22Z", "quotaExceededLastNotification": "2019-08-24T14:15:22Z", "allNotificationsEmail": "string", "actionRequiredNotificationsEmail": "string", "creditsLowBalanceLastNotification": "2019-08-24T14:15:22Z", "timeCreated": "2019-08-24T14:15:22Z", "teamMembersCount": 0, "spendMgmtEnabled": 0, "spendMgmtCreditUsageDailyHardLimit": 0, "spendMgmtCreditUsageDailyNotifyThreshold": 0, "spendMgmtCreditUsageWebhookUrl": "string", "spendMgmtNotifyLimitLastNotification": "2019-08-24T14:15:22Z", "spendMgmtHardLimitLastNotification": "2019-08-24T14:15:22Z", "slackChannelRequestedTime": "2019-08-24T14:15:22Z", "status": "string", "statusChangedTime": "2019-08-24T14:15:22Z", "statusSuspendedReason": "string", "billingMode": "string", "customReferralCode": "string", "creatingConsoleLoginId": "7f89452b-58d1-48d0-aa99-f05e613e9699", "stripeConnectAccountId": "string", "referralPayoutMethod": "string", "stripeConnectReleasedUtc": "2019-08-24T14:15:22Z" }, "additionalEmailContact": { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "organizationId": "7bc05553-4b68-44e8-b7bc-37be63c6d9e9", "email": "user@example.com", "domain": "string", "normalizedEmail": "string", "contactType": "string", "timeCreated": "2019-08-24T14:15:22Z", "timeLastSignedIn": "2019-08-24T14:15:22Z" }, "organizationTicketEvents": [ { "createdAt": "2019-08-24T14:15:22Z", "author": "string", "authorRole": "string", "text": "string", "isInternal": 0 } ]}