🔗 Console REST APISupport
Get specific ticket
Retrieves details of a specific support ticket
Authorization<token>
API Key is required to access the endpoints
In: header
Path Parameters
ticketId*integer
Response Body
curl -X GET "https://example.com/api/support/ticket/0"{
"idOrganizationTicket": "901331f1-1d42-4bfc-b3af-6053087f5b95",
"idOrganization": "9bf7f388-1dbc-4a73-92b2-4ad35e7fe880",
"idUser": "f5e5bd20-f699-469f-984e-b1fce3d4ff7e",
"idTicketZendesk": 0,
"idOrganizationZendesk": 0,
"subject": "string",
"status": "string",
"priority": "string",
"createdAt": "2019-08-24T14:15:22Z",
"updatedAt": "2019-08-24T14:15:22Z",
"metadata": "string",
"severity": "string",
"organization": {
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"stripeId": "string",
"name": "string",
"company": "string",
"country": "string",
"address1": "string",
"address2": "string",
"city": "string",
"postalCode": "string",
"region": "string",
"purchaseOrder": "string",
"billingEmail": "string",
"autoRechargeEnabled": 0,
"autoRechargeBalanceGoesBelowUsd": 0,
"autoRechargeBalanceBackUpToUsd": 0,
"creditBalance": 0,
"creditUninvoicedCurrent": 0,
"creditUninvoicedLimit": 0,
"creditUsageYesterday": 0,
"creditUsageToday": 0,
"creditUsageTodayUpdatedAt": "2019-08-24T14:15:22Z",
"pastDueUsd": 0,
"pastDueSince": "2019-08-24T14:15:22Z",
"apiKeysActiveCount": 0,
"ticketsLiveWaitOnProvider": 0,
"ticketsLiveWaitOnCustomer": 0,
"ticketsNotLive": 0,
"totalPaidUsd": 0,
"totalPaidUsdLastW": 0,
"totalPaidUsdLastM": 0,
"totalPaidUsdLastQ": 0,
"totalPaidUsdLastY": 0,
"tier": "string",
"lifetimeValueTier": 0,
"lifetimeValueNextTierUsdCents": 0,
"firstPaymentDate": "2019-08-24T14:15:22Z",
"lastAuditTrailEvent": "2019-08-24T14:15:22Z",
"usageInvoicedUpToExcl": "2019-08-24T14:15:22Z",
"paymentMethodsLiveCount": 0,
"quotaThresholdLastNotification": "2019-08-24T14:15:22Z",
"quotaExceededLastNotification": "2019-08-24T14:15:22Z",
"allNotificationsEmail": "string",
"actionRequiredNotificationsEmail": "string",
"creditsLowBalanceLastNotification": "2019-08-24T14:15:22Z",
"timeCreated": "2019-08-24T14:15:22Z",
"teamMembersCount": 0,
"spendMgmtEnabled": 0,
"spendMgmtCreditUsageDailyHardLimit": 0,
"spendMgmtCreditUsageDailyNotifyThreshold": 0,
"spendMgmtCreditUsageWebhookUrl": "string",
"slackChannelRequestedTime": "2019-08-24T14:15:22Z",
"status": "string",
"statusChangedTime": "2019-08-24T14:15:22Z",
"statusSuspendedReason": "string",
"billingMode": "string"
},
"additionalEmailContact": {
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"organizationId": "7bc05553-4b68-44e8-b7bc-37be63c6d9e9",
"email": "[email protected]",
"domain": "string",
"normalizedEmail": "string",
"contactType": "string",
"timeCreated": "2019-08-24T14:15:22Z",
"timeLastSignedIn": "2019-08-24T14:15:22Z"
},
"organizationTicketEvents": [
{
"createdAt": "2019-08-24T14:15:22Z",
"author": "string",
"authorRole": "string",
"text": "string",
"isInternal": 0
}
]
}Empty
Empty