🔗 Console REST APISupport

Get specific ticket

Retrieves details of a specific support ticket

GET
/api/support/ticket/{ticketId}

Authorization

headerAuthorization<token>

API Key is required to access the endpoints

Path Parameters

ticketId*integer
Formatint32

Response Body

Successfully retrieved ticket

  1. response
idOrganizationTicket?string
Formatuuid
idOrganization?string
Formatuuid
idUser?string
Formatuuid
idTicketZendesk?|
Formatint64
idOrganizationZendesk?|
Formatint64
subject?string|null
status?string|null
priority?string|null
createdAt?string
Formatdate-time
updatedAt?string
Formatdate-time
metadata?string|null
severity?string|null
organization?
additionalEmailContact?
organizationTicketEvents?array<>|null
curl -X GET 'https://api-console.apibricks.io/api/support/ticket/0'
{  "idOrganizationTicket": "901331f1-1d42-4bfc-b3af-6053087f5b95",  "idOrganization": "9bf7f388-1dbc-4a73-92b2-4ad35e7fe880",  "idUser": "f5e5bd20-f699-469f-984e-b1fce3d4ff7e",  "idTicketZendesk": 0,  "idOrganizationZendesk": 0,  "subject": "string",  "status": "string",  "priority": "string",  "createdAt": "2019-08-24T14:15:22Z",  "updatedAt": "2019-08-24T14:15:22Z",  "metadata": "string",  "severity": "string",  "organization": {    "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",    "stripeId": "string",    "name": "string",    "company": "string",    "country": "string",    "address1": "string",    "address2": "string",    "city": "string",    "postalCode": "string",    "region": "string",    "purchaseOrder": "string",    "billingEmail": "string",    "autoRechargeEnabled": 0,    "autoRechargeBalanceGoesBelowUsd": 0,    "autoRechargeBalanceBackUpToUsd": 0,    "creditBalance": 0,    "creditUninvoicedCurrent": 0,    "creditUninvoicedLimit": 0,    "creditUsageYesterday": 0,    "creditUsageToday": 0,    "creditUsageTodayUpdatedAt": "2019-08-24T14:15:22Z",    "pastDueUsd": 0,    "pastDueSince": "2019-08-24T14:15:22Z",    "apiKeysActiveCount": 0,    "ticketsLiveWaitOnProvider": 0,    "ticketsLiveWaitOnCustomer": 0,    "ticketsNotLive": 0,    "totalPaidUsd": 0,    "totalPaidUsdLastW": 0,    "totalPaidUsdLastM": 0,    "totalPaidUsdLastQ": 0,    "totalPaidUsdLastY": 0,    "tier": "string",    "lifetimeValueTier": 0,    "lifetimeValueNextTierUsdCents": 0,    "firstPaymentDate": "2019-08-24T14:15:22Z",    "lastAuditTrailEvent": "2019-08-24T14:15:22Z",    "usageInvoicedUpToExcl": "2019-08-24T14:15:22Z",    "paymentMethodsLiveCount": 0,    "quotaThresholdLastNotification": "2019-08-24T14:15:22Z",    "quotaExceededLastNotification": "2019-08-24T14:15:22Z",    "allNotificationsEmail": "string",    "actionRequiredNotificationsEmail": "string",    "creditsLowBalanceLastNotification": "2019-08-24T14:15:22Z",    "timeCreated": "2019-08-24T14:15:22Z",    "teamMembersCount": 0,    "spendMgmtEnabled": 0,    "spendMgmtCreditUsageDailyHardLimit": 0,    "spendMgmtCreditUsageDailyNotifyThreshold": 0,    "spendMgmtCreditUsageWebhookUrl": "string",    "spendMgmtNotifyLimitLastNotification": "2019-08-24T14:15:22Z",    "spendMgmtHardLimitLastNotification": "2019-08-24T14:15:22Z",    "slackChannelRequestedTime": "2019-08-24T14:15:22Z",    "status": "string",    "statusChangedTime": "2019-08-24T14:15:22Z",    "statusSuspendedReason": "string",    "billingMode": "string",    "customReferralCode": "string",    "creatingConsoleLoginId": "7f89452b-58d1-48d0-aa99-f05e613e9699",    "stripeConnectAccountId": "string",    "referralPayoutMethod": "string",    "stripeConnectReleasedUtc": "2019-08-24T14:15:22Z"  },  "additionalEmailContact": {    "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",    "organizationId": "7bc05553-4b68-44e8-b7bc-37be63c6d9e9",    "email": "user@example.com",    "domain": "string",    "normalizedEmail": "string",    "contactType": "string",    "timeCreated": "2019-08-24T14:15:22Z",    "timeLastSignedIn": "2019-08-24T14:15:22Z"  },  "organizationTicketEvents": [    {      "createdAt": "2019-08-24T14:15:22Z",      "author": "string",      "authorRole": "string",      "text": "string",      "isInternal": 0    }  ]}